After your Tech items arrive at our warehouse, they will go through our Quality Assessment Process. During this process, our quality control team checks that your items matches the description provided.
Each Tech item you sell should accurately reflect the details you provide to us when getting an instant, including but not limited to the make, model, size, colour and condition.
Tech items will automatically fail our Quality Assessment if they do NOT reflect the description provided on our website, either in terms of make, model, size, colour or condition. Your items will also fail if you do not clearly display the label provided in your Welcome Pack on the outside of the package in which the item is sent.
Our Quality Assessment is based upon the Condition Specification presented to you on the website when you describe the condition of your item during the valuation process. The Condition Specifications displayed on the desktop and mobile version of our website supersede all others, including those on our mobile apps (as these Condition Specifications may occasionally be outdated due to the new version of the app being released. Click here to view our Condition Specifications.
The description you provide of your Tech directly influences the price we offer for it. As a result, if we determine that your item is in a different condition to that provided during valuation, we may offer a revised valuation in accordance with the process described below.
Please note: we may also revalue your items if:
If your Tech items fail our Quality Assessment, or they fall outside either of the timeframes listed above, we will email you with a new valuation for the item.
Upon receiving this valuation, you have fourteen (14) days – referred to as the Grace Period – to accept or decline our revised offer price. For clarity: this Grace Period begins as soon as our revised valuation is sent to you and ends fourteen (14) days later.
In the email, you will have the option to ‘Accept’ or ‘Decline’ our revised offer price. You must accept or decline our offer by clicking the relevant button in the email within the Grace Period. If you fail to respond via the links provided in the email, or within the Grace Period, we will continue to process your order at the new offer price.
To clarify: we do not accept notification of declined offers in any format except the ‘decline’ link provided in the revised offer email.
By placing an order and sending your Tech item, you understand and agree that our Valuation is final and we will not enter any discussions regarding the Valuation of the item before and after the Quality Assessment.
If you choose to accept our revised valuation, the new price will be updated in the relevant order. You’ll be able to find this information in the ‘My Account’ section of our website. The revised Valuation will be the new price paid for your items.
The revised Valuation is the final price we will offer for the item in question.
If you decline our revised offer price, we will return your item to the address listed on your Decluttr account free of charge (provided it is located within the U.S. or its territories or possessions).
If you do not respond to our revised valuation email, either by lack of response or failing to adhere to the ‘Decline’ process detailed above, we will automatically process payment for your Tech at the new offer price emailed to you. You understand and agree that Decluttr is not liable whatsoever for any loss of any kind that may result from your failure to act within the Grace Period or not accepting or declining our revised valuation in the correct fashion.
In the event you do not respond to our revised valuation email, your item will not be returned and you will receive payment at the new value offered for your item.
We accept no responsibility for the accuracy of the details you provide. It is your sole responsibility to ensure that the payment details you provide using our website or app are correct, complete and accurate.
If you decline our revised offer price in the Grace Period, using the ‘Decline’ link provided in our email, we will return your item to you free of charge to the address listed on your Decluttr account (provided such address is within the U.S. or its territories or possessions). Your item will be shipped on the first Business Day after the expiration of the Grace Period (day 15).
It is your sole responsibility to ensure that the address listed on your Decluttr account is correct. You understand and agree that we are not liable for any loss of any kind as a result of items being returned to the incorrect address as a result of your failure to provide your correct, up-to-date address details on your Decluttr account.
We will email you on the day that your item is due to arrive to your home address.
If your item is not delivered on the agreed delivery date, you must notify us within 14 days. If you don’t notify us within 14 days, we will not be liable for any loss or damage resulting from non-delivery.
When you notify us of non-delivery, we will provide you with a ‘Letter of Denial of Receipt’. You are required to complete this within 7 days. If you fail to submit the Letter of Denial of Receipt within 7 days, we will not be liable for any loss or damage resulting from non-delivery.
We are entitled to make any investigations deemed necessary to confirm the validity of any claim, and will check with the relevant carrier to confirm that non-delivery has occurred.
If our carrier notifies us that a Package has been lost in shipping, you will not be required to submit a ‘Letter of Denial’ and we will investigate the issue. If we conclude that the Package cannot be located and shipped to you, we will contact you in writing to confirm that your Package has been lost. We will then provide payment at the Valuation provided in our revised offer email.
In the instance your item is lost in shipping; we accept no other valuation than our own for the items you claim for. We accept no liability for any other loss, damage or compensation resulting from the return of your item.
If your claim is successful, you will be notified in writing and payment will be made using the payment method chosen when completing your order.
We do not accept iOS 7, iOS 8 or iOS 9 (and any subsequent versions of iOS) which haven’t been removed from iCloud, have Find My iPhone turned on or are subject to any other iOS security features.
We will inform you by email if you send an iOS device with any of the above security features activated. You will then have four days to remove the security features and confirm to us in writing that you have removed the security features.
You can find instructions on how to remove iOS security features remotely at the following link: www.decluttr.com/icloud.
If we do not receive written confirmation (this includes email) that you have removed the security features from your device within four days, we will recycle your device responsibly.
If we do receive written confirmation that the security features have been removed from your device, we’ll test your device one more time. If we find that the security features are still active and present, we will recycle your device responsibly. If we find that the security features have been removed, we’ll assess your device as usual with our standard Quality Assessment.
You understand and accept that any items subject to iOS security features do not qualify under our price promise and will not be returned for free. It is your sole responsibility to ensure that any iOS devices sent to us are not subject to security features.
If we find your Tech items have been registered or reported lost, stolen, blocked or barred – or we believe the item you have sent could be counterfeit – we will email you, quarantine the device and contact the relevant authorities.
We check every device we received against the CheckMEND Register, which provides background reports and identifies phones that have been lost, stolen, blocked or barred with a ‘red flag’.
If your device has a ‘red flag’ against it, you have 28 days to contact CheckMEND (the Quarantine Period). They will then provide advice on how to prove you are the legal owner of your device.
To begin the process, visit the CheckMend website: http://www.checkmend.com/us/. You will need to provide a short description of the issue and the certificate ID number we provide in our notification email.
We can’t send your device back to you or make any payments during the Quarantine Period, and we’re legally required to dispose of the device if the ‘red flag’ isn’t lifted within the Quarantine Period. We accept no liability or responsibility for rejecting your item or disposing of it in these circumstances.
If you have any question on rejections, please contact our Customer Service team.
We recommend that you remove all personal information and data that is stored on your device before sending it to us, including any images, passwords, songs, etc.
Please remove any SIM, media storage, memory cards or similar devices from your item before sending it to us. If we find any of these devices when inspecting your item, we will dispose of them responsibility and shall have no responsibility to return them.
If your device include any of the devices listed above, or still contains personal information or data, we have no liability or any losses, claims or damages that arise from your failure to delete the relevant data from your Tech item (knowingly or unknowingly).
By selling your Tech item, you understand and accept that it is your sole responsibility to remove all personal data and cancel any contracts linked to the item.
We recommend that you read one of the many free online guides to deleting your data before sending your item.